Something broke?
One person reads this inbox, and he wrote the code, so your email goes straight to the source. Bugs, saves, questions, strong opinions about Karen: all welcome.
support@7beersdeepgames.comHow to report a bug
The game has a REPORT A BUG button in Settings and in the pause menu. It does the boring part for you.
- Press REPORT A BUG. The game copies a report to your clipboard and opens this page. The report holds the game version and build, your system and screen size, your current settings, and the last 50 lines of the game's own error log. No names, no save data, and nothing is sent anywhere until you send it.
- Start an email to support@7beersdeepgames.com. Any subject is fine; "bug" gets it sorted fastest.
- Paste. The report ends with a line that says
What happened:. Write it there: what you were doing, what you expected, what happened instead. A screenshot or a short clip is gold if you have one. - Send it. You'll get a reply from a human, usually within a day or two.
Can't open the game at all? Email anyway with your platform (Steam on Windows or Mac, iPhone, or iPad), what you see, and roughly when it started. On Steam, also try Verify integrity of game files in the game's Properties first; it fixes a surprising amount.
What the report looks like
STREET SURVIVORS BUG REPORT Time: 2026-10-19T21:04:11.000Z Game: 1.0.0 (build abc1234) Platform: desktop System: Mozilla/5.0 (Windows NT 10.0; Win64; x64) ... Screen: 1920x1080 @1x Settings: music: 70 sfx: 80 blood: reduced ... Log (last 50): ... What happened:
FAQ
Where is my save?
Steam (Windows / Mac): a single file in the game's app data folder on your computer, written automatically. Uninstalling removes the app; the save file stays in that folder until you delete it. Nothing is uploaded.
iPhone / iPad: in the app's local storage on the device. Deleting the app deletes the save.
Saves do not move between platforms. The Steam and App Store versions each keep their own.
What are the controls?
Keyboard and mouse: move with WASD or the arrow keys, or press and hold the mouse button anywhere and drag (the stick floats where you first press). Space fires your Ult once it's charged and does actions on the street. Esc or P pauses. Scroll wheel, trackpad pinch, or the - and = keys zoom (0 resets).
Controller: left stick moves, A or RB is Ult and actions, right stick zooms, Start pauses. In menus: d-pad or stick moves, A confirms, B goes back. The game shows prompts for whichever you used last.
Touch (iPhone / iPad): drag to move, tap to fire your Ult, pinch to zoom.
Everything can be rebound in Settings > Controls. Settings > Show how-to-play again brings the first-run card back.
How do I get a refund?
Refunds go through the store you bought from, not us; we can't see your purchase and can't issue one ourselves.
Steam: help.steampowered.com, under Purchases. Steam's standard policy is within 14 days of purchase and under 2 hours of play.
App Store: reportaproblem.apple.com, signed in with the Apple ID that bought it.
If something about the game made you want a refund, we'd still like to hear it. That's how it gets better.
The game is lagging or stuttering.
Try these, in order: close other tabs or apps; in Settings > Accessibility set blood to Reduced or Off and screen flashes Off; on desktop, switch between fullscreen and windowed; on a laptop make sure it's using the real GPU, not the power-saving one. The last few minutes of a run are meant to be dense, but it should never feel like slideshow. If it does, send a bug report with the clip time.
I'm sensitive to flashing lights.
The game contains flashing lights and warns about it on the first-run card. Settings > Screen flashes turns the big ones down, and Screen shake can be switched off. There's also a colorblind-friendly color mode and a Large text option.
Does it have achievements, leaderboards, or cloud saves on Steam?
The game has its own in-game achievements board and collection on every platform. Steam achievements and Steam Cloud are not promised.
Can I stream it or make videos?
Yes, please. Monetized or not, any platform. Streamer Mode in Settings mutes the music (sound effects stay) if you're worried about claims, though the soundtrack is original. A press kit with the key art and screenshots is here.
Is my data collected?
No, nothing leaves your device (see the privacy policy). No analytics, no ads, no tracking, in the game or on this website.
Something else?
Email support@7beersdeepgames.com. Business and press go to hello@ and press@, but honestly they all land in the same place.